2007 Annual Notice

Error Resolution Notice
In case of errors or questions about your electronic transfers, telephone or write us at the telephone number or address listed on this sheet as soon as you can, if you think your statement, passbook or receipt is wrong or if you need more information about a transfer listed on the statement, passbook or receipt. We must hear from you no later than 60 days after we sent you the FIRST statement on which the problem or error appeared or, if the only transfer possible is a direct deposit to your passbook account, no later than 60 days after the problem or error was FIRST reflected in your passbook or statement.

We will determine whether an error occurred within 10 business days (5 business days for debit card point-of-sale transactions and 20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of sale transaction, or a foreign-initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (5 business days for debit card point-of-sale transactions and 20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days we may not credit your account. Your account is considered a new account for the first 30 days after the first deposit is made, unless each of you already has an established account with us before this account is opened.

We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.

You may ask for copies of the documents that we used in our investigation.

Notice to Holders of Savings and Checking Accounts
(Prohibition of Fees)
Massachusetts law prohibits this Institution from imposing any fees, charges, or other assessments against non-business savings accounts (passbook or statement) and NOW and regular checking accounts where all of the holders of the account are age 65 or older or age 18 or younger.

Generally all persons on the account must meet the age requirements. You must provide adequate proof of the age of the depositor(s). There are some exceptions to this rule (for example, if the only person not meeting the requirements is the spouse of the depositor, the account would be protected).

This Institution may assess a reasonable charge, as determined by the commissioner, whenever payment of a check has been refused because of insufficient funds on any checks drawn on such accounts.

Personal Information Privacy Protection Notice
At Haverhill Bank, protecting the privacy and confidentiality of your personal information is important to our employees and us. We value your business and the trust you put in Haverhill Bank. In order to offer you the financial products and services you seek to obtain, we collect, maintain and use information about you on a routine basis. To help you better understand how your personal information is protected here at Haverhill Bank, we are providing you with the following statement describing our practices and policies with respect to the privacy of customer information.

At Haverhill Bank:
We may collect information volunteered by you during the application process, gathered from your transactions and experiences with us, and obtained from other authorized sources, such as credit bureaus. All information collected and stored by Haverhill Bank is used for specific business purposes, such as administering your account, complying with state/federal banking regulations, protecting against fraud, and developing a better understanding of your financial needs to provide you with improved products and services.
We understand that the protection of your nonpublic personal information is of the utmost importance. Guarding your privacy is our obligation. Haverhill Bank maintains strict procedures and policies to safeguard your privacy. We restrict employee access to customer information to only those who have a business reason to know such information, and we educate our employees about the importance of confidentiality and customer privacy.

We may disclose all of the information we collect as described above to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements. We may also disclose nonpublic personal information about you to non-affiliated third parties as permitted by law.

If you decide to close your accounts or become an inactive customer, we will adhere to the privacy policies and practices as described in this notice.