08/17/2019
This position oversees the management and profitable growth of a branch with deposits between $25 million and $75 million; manages branch personnel and directs daily operations to provide a high level of financial services to bank customers; provides sales training to all staff to meet sales goals and objectives.
Essential Duties & Responsibilities
- Business Development within market area through proactive cross-selling of services to current customers, use of referrals and regular business development calls to area businesses
- Regular coaching and staff development meetings to support branch goals and provide incentive and training to staff
- Solicit/collect data to write and implement branch's goals
- Contact customers and businesses, and join community and civic organizations to promote good will and generate new business, particularly in the areas of Small Business Lending and Deposit Growth
- Direct, coordinate and monitor activities to implement Haverhill Bank and branch policies, procedures and practices concerning customer service standards, account production, deposit growth and other applicable goals
- Comply with all applicable laws, regulations and company policies as stated in the Bank's Code of Conduct
- Adhere to the fundamentals of the Bank Secrecy Act in performance of job requirements
- Direct activities involving team efforts within the branch in the areas of customer appreciation, attainment of branch goals, coaching, etc.
- Manage branch personnel to insure the following:
- The branch is adequately staffed with properly trained personnel
- Decisions involving branch employees regarding employment, performance ratings, promotions, salary recommendations, transfers and terminations are reviewed and done in a timely manner
- Assist in resolving personnel problems, particularly those of a more complex nature
- Guiding and advising staff members in the more complex phases of work
- Review annual budget and goals with staff and assure success through coaching, regular meetings, etc.
- The coordination of activities of the branch with other departments of the bank
- Authorize financial transactions executed by branch personnel
- Talk to customers to resolve problems. Implement cross-training of branch staff. Ensure security and compliance standards are met
- Responsible for overall direction, coordination and evaluation of assigned staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
- Perform any other related duties as required or assigned
Job Qualifications
- High School diploma or equivalent
- College degree in Business, Finance or related field is preferred
- 5 or more years experience in banking environment; retail customer service experience
- previous experience in sales and service culture preferred
- Familiarity with bank operating policies and procedures and Deposit/Lending regulations (state and federal)
- Must be detail-oriented, computer literate; possess strong organizational and interpersonal skills, as well as verbal and written communication skills
- Ability to interact within all levels of the Bank. Must be a team player
- Ability to effectively communicate information and respond to questions in person and small group situations with customers and employees of the organization
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