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Conversion Timeline & Required Actions

 

ON OR BEFORE MONDAY JULY 10, 2017

To ensure on time delivery of payments during the upgrade, all bills due between Wednesday July 12th and Monday July 17th should be scheduled with a send on date of Monday July 10th.

 

MONDAY JULY 10, 2017 - WEDNESDAY JULY 12, 2017

Online Bill Pay will be disabled on Monday July 10th at 2:30PM as we transition platforms. You will not be able to access or schedule bill payments during this time.

 

WEDNESDAY JULY 12, 2017

Our new Online Bill Pay system will be available to access.

On Wednesday July 12th, you will be able to log in to our new Online Bill Pay system. While all recurring payments and established payees will transfer to the new system automatically, we recommend the following:

  • Confirm your Bill Pay schedule is accurate.
  • Verify that your payee information is correct, including name, address and account number.
  • If you have multiple checking accounts, a default funding account will be selected at random at the time of conversion. Please verify that bill payments are being funded by the correct account before scheduling any payments.

Features & Functionality

With our new Online Bill Payment system, you'll have access to a variety of new features to enhance your online banking experience, allowing you to:

  • Schedule payments by a "Deliver By" date, rather than "Send On". The delivery date is the guaranteed date the payee will receive your payment by. Funds will be withdrawn from your account on the "Deliver By" date or when the check clears your account, similar to checks your write today.
  • Schedule recurring payments. Flexible scheduling options including automatic payments based on eBills balances.
  • Search pre-catalogued vendors. An extensive collection of pre-catalogued vendors allows you to add a payee with less information required.
  • Set reminders. Set automated eBill or user-defined reminders to be delivered to you via email and within the Payment Center.
  • Send rush payments. Overnight check payments are available in addition to same day electronic payments.*
  • Later cutoff times. Bill payments can be made as late as 10:00PM and sent same day.*
  • Group "like" biller/payees together within the system. Group biller/payees that are within the same industry (credit cards, utilities, etc.) to keep your bill payments organized.
  • Enjoy an enhanced eBills experience. This includes a simpler enrollment process and the ability to view supported eBills details directly within the bill payment system.
  • Have peace of mind with alerts & enhanced fraud monitoring to protect your account from unauthorized transactions. These alerts include:
    • Recipient added/modified
    • eBill due
    • eBill account changed
    • Payment due/past due
    • Payment sent & posted
    • Payment failure due to NSF
    • Expedited payment sent/posted

*Some billers may have a cutoff time earlier than 10pm, which may delay your same day and rush payments. Please verify cutoff times with your biller before scheduling payments. Fees apply for rush and overnight payments.

FAQs

  1. I am receiving a message telling me that I must allow cookies in order to access the Online Bill Pay system. What should I do?

    You will need to allow third party cookies in order to access bill pay, which can be done in your browser's Internet Options or Internet Settings tab. If you'd prefer not to allow all cookies, you will have to allow first party cookies, disable third party cookies and add https://rxp3.checkfreeweb.com to your list of trusted websites. This will allow you to access the Online Bill Pay system.

  2. Why am I receiving a message that says Online Bill Pay is not available?

    If you receive a message that says "Bill Pay is not available", please check to make sure that we have the most up-to-date home phone and/or email address on file. You may verify this information by accessing the "Service Center" tab within Online Banking. If after verifying your information you continue to receive an error message, please contact Customer Service by calling (978)374-0161.

  3. How does the Online Bill Pay system help protect my account from fraudulent bill payments?

    To help safeguard you against fraud, every payment is evaluated to ensure that it is within your normal behavior, as well as within the normal behavior for that biller/payee. If we have any questions regarding any of your payments, the payment may be held for 48 hours while we try to contact you for verification. If we are unable to contact you, the payment may be cancelled.

  4. How do I add a new payee?

    To add a new payee, select the Pay My Bills module, then select "Add Company or Person".

    Type the payee name in the "Search Our Network" bar. If the biller already exists in the system, their name will appear. Select the applicable payee and enter your account information.

    If the payee information is not currently in the system, you will need to add them by entering information such as the type of payment, name, address, phone number, account number and the name on the account.

  5. Why do some biller/payees require more information than others when I add them to Online Bill Pay?

    When adding a major biller/payee, the information has already been identified by the Online Bill Pay system, therefore all you need to do is enter your account information. For smaller and/or local businesses, the biller/payee information may not be readily available. In these cases, you may need to enter more information about the business such as mailing address and phone number.

  6. How can I send a bill payment for an existing payee?

    To set up Bill Pay for an existing payee, simply select the Pay My Bills module in the top banner. The default landing page is the Payment Center, which is where you set up your bill payments. Simply enter the payment amount and Deliver By date and select the "Send Money" button.

  7. What is the cutoff time for payments?

    Typically the cutoff time is 10:00PM, however some billers have a cutoff time prior to 10:00PM. In most cases, an electronic payment due tomorrow can be scheduled up until 10:00PM tonight. Please verify cutoff times with your biller prior to scheduling payments.

  8. Can I set up recurring bill payments?

    Select the Pay My Bills module. You can set up recurring payments by selecting the "AutoPay" link under the applicable payee in the Payment Center. Set up the bill payment information and choose the frequency that applies to how often you want the payment to be sent and the duration of the AutoPay, then click the "Start Sending Payments" button to confirm.

  9. Can I cancel or stop a bill payment?

    Yes, as long as the payment is listed as "Pending" and has not already been processed.

    You can access the "Activity" tab within the Pay My Bills module and select the "Change" link under the payment you'd like to cancel. On the Change Payment page, select the "Cancel Payment" link. Please note that the payment is not canceled at this point; you must select the "Cancel Payment" button that appears on the Cancel Payment page to confirm the cancellation.

  10. Can I place a stop payment on a bill payment item?

    Stop payments may only be placed on certain types of bill payment items. To find out if an item is eligible or to place a stop payment on a bill payment item, contact Customer Service at (978) 374-0161.

  11. Why are some payments sent electronically while others are sent by check?

    The method of payment is determined by the biller/payee. Some biller/payees may also set certain dollar limits to determine which payments are sent electronically and which are sent by check. This means that your payment could be sent electronically and, other times, a payment to that same biller/payee could be sent via check. The system will also send more check payments out initially while it establishes your normal behavior.

  12. Is the online bill payment system compatible with Quicken/QuickBooks?

    Yes, our online banking system is compatible with Quicken/Quickbooks. Haverhill Bank customers that currently have their online banking accounts linked to Quicken/QuickBooks must modify their settings within Quicken/QuickBooks on or after August 7th to ensure a smooth transition of data. Instructions on how to complete this conversion are shown below.

     

    Quicken

    Quicken for Windows Conversion Instructions

    Quicken for Mac Conversion Instructions

     

    QuickBooks

    QuickBooks for Windows Conversion Instructions

    QuickBooks for Mac Conversion Instructions

  13. What information is required to enroll for an eBill?

    Often, only the biller/payee name and account number are required, although some do require an additional field for validation, such as ZIP or phone number.

  14. What happens if I don't have enough money in my account?

    If you do not have enough money in your account on the "Deliver By" date, the payment will still be sent to the biller/payee and you could receive an insufficient funds charge (as disclosed in our Schedule of Charges). We will try to collect payment a second time within 24-48 hours. If at that time you still do not have sufficient funds, a second insufficient funds chage may be assessed. At times, we may work with the biller/payee to try and reverse the payment. If the payment cannot be reversed, we will contact you directly to satisfy your outstanding balance. Your access to Online Bill Pay may also be restricted for payments resulting in insufficient funds until the matter is resolved.