How do I set up an alert?
Log into Online Banking and select the "Service Center" tab. Select "Create New Alert" within the Account Services section.
Mobile App Users
Log into the mobile app and select "Mobile Services" from the Main Menu. Select the "My Profile" option, then select "Manage My Alerts" and choose the type of alert you'd like to receive.
Can I send an alert to a different email address?
While all alerts must be sent to your primary email address within online banking, you do have the option to add up to two additional email addresses and/or phone numbers to which the alerts will also be sent.
Can I set up a notification to alert me of specific transactions on my account?
Yes, you can set up many kinds of alerts such as balance notifications, account activity, certain types of transactions, loan due dates and more! All alerts will be sent to your primary email address that you have entered into the Online Banking system.
When will the alert be sent?
Alerts are sent immediately! Receipt of each alert may be delayed or prevented by factor(s) affecting your internet or email service provider, and such other relevant entities.
Is there any cost to setting up an alert on my account?
No, setting up and sending alerts in Online Banking are free!
Data and/or messaging fees from your mobile carrier may apply. Establishing and managing alerts are the responsibility of the account holder/owner user. This service helps you the account holder/owner user to monitor your account(s) activities for potential unauthorized access. Haverhill Bank does not guarantee that alerts will be sent in real time and may be delayed depending on the service area of your mobile device.