What is a Secondary User?
Business owners with access to Online Banking can set up secondary “User” access for employees or others that do not otherwise have authorized account ownership or access. The User will be able to access Online Banking as per the entitlements the Business Owner establishes for that user from within Online Banking. For example, a User may be authorized to view accounts online but may not be given authority to make bill payments, transfers, etc. Each User can have different entitlements. The Business Owner is responsible for each User and the transactions or authorizations granted to those Secondary Users.
How do I set up Users?
Business owners with access to Online Banking can set up secondary Users by clicking on the Service Center module and selecting the “Users” tab. Select the option to “Add a User” and then complete the user information including user ID and password and set the entitlements for that User. Once the User has been established, the Business Owner must communicate the user ID, password and other information to that User. The Business Owner is responsible for the User's access to Online Banking and for all transactions and entitlements assigned to that user.
How do I change a User’s Online Banking entitlements?
To edit a User’s entitlements, click on the Service Center module and select “Users” from the More tab. Then, click on the “key” symbol for the User to edit entitlements. Business owners can establish distinct Online Banking entitlements for each User. Entitlements include: the ability to view accounts, make bill payments, administer users, access the personal financial module, authorize internal and external account transfers, and set limits for each User by account for bill payments and account transfers (Haverhill Bank default limits may apply).
How do I enroll my business in Online Banking?
Visit our Business Online Banking Registration page to get started. You must have your account number and Tax ID number on-hand to enroll.
Please note that online banking registration for businesses cannot be completed using the Consumer Online Banking Registration link that is accessible via the Haverhill Bank home page.
*Secondary User registration and maintenance is currently unavailable for use via Haverhill Bank's mobile app.