Lost or Stolen Card
Is your debit card lost or possibly stolen? Call Haverhill Bank immediately so that we may deactivate your card to prevent fraudulent charges.
If you are an online banking customer, you can easily deactivate your card within online banking. Your card will remain disabled until you decide to turn it on again. Follow these instructions:
Log in to online banking and select "Deactivate/Reactivate my Card" within the Service Center.
Mobile App Users
Select "Deactivate/Reactivate My Card" within Mobile Services.
Please note: whether you are an online banking customer or not, you MUST call and report the card lost/stolen.
Haverhill Bank Debit Cards
During business hours, call your local branch or our main number 978-374-0161. After business hours, please call 1-800-264-5578. If you are outside the country, please make a collect call to 1-412-552-2698.
Haverhill Bank Credit Cards
Consumer cardholders, please call 1-800-558-3424. Business cardholders, please call 1-866-552-8855. All cardholders: if you are outside the country, please call collect 1-701-461-1556.