09/23/2021
The position supervises and coordinates the teller line; ensures adequate supply of money and accuracy of daily transactions; performs a variety of paying and receiving functions for deposit and loan clients; strives to retain present clients and develop new business by extending high quality and efficient service; remains alert to the needs of the customers to suggest additional services and products.
Essential Duties and Responsibilities
- Represent the Bank personably, efficiently, and tactfully while in contact with the public either face-to-face or by telephone. Always smiling, warmly welcoming customers, genuinely caring for customer concerns and always thanking customers for their business
- Consistently provide quality customer service in a professional manner. Meet sales referral goals and actively participate in sales promotions. Coordinate the sales efforts of the teller line, ensuring active participation and goal attainment
- Supervise the teller line staff. Meet with staff as needed to obtain feedback. Train and coach tellers for advancement and career growth
- Handle complex customer issues, asking for assistance by making recommending solutions to a supervisor
- Approving transactions for tellers. While approving transactions, understanding the exception that you are making. Explaining to the staff the exception as part of their learning process
- Continually safeguard the Bank's cash and the security of working environment while processing deposits and withdrawals for checking and savings accounts, certificates of deposit, loan payments and other transactions in accordance with Bank risk, security and compliance policies
- Balance the teller window daily and within Bank guidelines, following Bank policies, procedures, and standards of performance
- Assist in the development of new business for the Bank. Make unsolicited suggestions to customers for new or existing services. Direct customers to appropriate person to open any new accounts. May provide appropriate literature for services, follow up on referrals if appropriate, and document referrals.
- Complete required training including regulatory, systems, and other as required by the supervisors based on job duties within the requested time periods
- Comply with all applicable laws, regulations, and company policies as stated in Bank's Code of Conduct
- Responsible for overall direction, coordination, and evaluation of assigned staff. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws
- Perform any other related duties as required or assigned
Job Qualifications
- High school diploma or equivalent
- At least six months previous experience of cash handling in a retail/banking environment or customer service experience
- One to two years experience in bank, retail, and service culture or supervisory skills course
- Must be detail-oriented, computer literate; possess strong organizational and interpersonal skills, as well as verbal and written communication skills
- Ability to interact within all levels of the Bank
- Must possess a good work ethic
- Ability to effectively communicate information and respond to questions in person and small group situations with customers and employees of the organization
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